SHIPPING POLICY
At Own Lane Apparel, we’re excited to get your gear to you. Below you’ll find information about order processing, shipping, and delivery.
Order Processing
Orders are typically processed within 2-3 business days, excluding weekends and holidays. Processing time is separate from shipping transit time. Made-to-order items, preorders, and custom products may require additional processing time. Any extended timelines will be noted on the product page. If an unexpected delay affects your order, we’ll contact you using the email address provided at checkout.
Shipping Locations & Rates
We currently ship within the United States.
Shipping costs and available delivery options are displayed at checkout before you complete your purchase.
Delivery Times
Estimated shipping transit time is 5–10 business days after your order ships, depending on the destination and shipping method selected.
Delivery dates are estimates. Weather, holidays, carrier disruptions, and other circumstances may affect transit times. If your order is taking longer than expected, please contact us so we can help.
Order Tracking
Once your order ships, you’ll receive a shipping confirmation email with tracking information. Please allow time for the carrier to scan your package and update its tracking status.
Shipping Addresses & Order Changes
Please review your shipping address carefully before placing your order.
If you notice an error or need to request a change, contact us as soon as possible at [customer service email]. We’ll do our best to help, but changes may not be possible once processing or shipping has begun.
If a package is returned because of an incorrect or incomplete address, we’ll contact you to arrange the next steps. Additional shipping charges may apply to resend it.
Missing or Damaged Packages
If your package appears lost, arrives damaged, or is marked delivered but cannot be located, please contact us at [customer service email] with your order number.
For damaged items, please keep the packaging and include photos of the item and packaging so we can review the issue and help arrange an appropriate resolution.
Questions?
For shipping questions or assistance with an order, contact [customer service email]. Please include your order number, if available.